Customer Solutions Expert
Johnson City, TN Johnson City, TN Full-time Full-time $16 - $18 an hour $16 - $18 an hour 3 days ago 3 days ago 3 days ago No Previous Experience Necessary! Do you enjoy helping people? We are searching for dedicated customer-oriented candidates.
Customer Solutions Specialists (CSS) help customers that are in need of roadside assistance.
We partner with service providers all over the US and Canada to help customers in need.
We are looking for individuals who can utilize modern technology to perform basic tasks such as address location, research, and basic typing.
Our revolutionary technology takes the guess work out of the job and provides you with all the tools you will need to be successful.
Essential Functions:
Answer inbound customer calls.
Determine customer needs through active listening.
Ask essential probing questions to understand each customers unique situation.
Communicate via phone to external service providers to dispatch correct service.
Navigate computer program and input information to locate each member and identify nearby service providers.
To qualify as a CSE, agents must have full working knowledge of all ADS projects and be skilled to dispatch roadside assistance for all members.
Additionally, they must maintain ranking within the top 10% of agents in production on a weekly basis.
An exemplary attendance and adherence record is also required for consideration and will be monitored to ensure standards are upheld.
Compliance with all other policies and procedures will directly impact the ability to be part of/remain on the CSE team.
This job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Required
Qualifications:
Rank among top 10% of CSE in production Maintain exemplary performance, attendance, adherence and compliance record Minimum 1-year customer service experience in call center or retail Must have good computer skills and accurate typing skills Ability to multitask use multiple screens and data bases with ease Must be flexible to work at least one day out of the weekend This position requires working in a team environment where individual and team production is highlighted and shared openly.
This position operates on a mid-shift schedule between 10 AM and 6:
30 PM.
You must be able to work this shift in order to be considered for this position.
This is your opportunity to join our team and help implement cutting edge technology and innovation at a fast-growing local business.
Allied Dispatch Solutions is an EOE/D/V.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Solutions Specialists (CSS) help customers that are in need of roadside assistance.
We partner with service providers all over the US and Canada to help customers in need.
We are looking for individuals who can utilize modern technology to perform basic tasks such as address location, research, and basic typing.
Our revolutionary technology takes the guess work out of the job and provides you with all the tools you will need to be successful.
Essential Functions:
Answer inbound customer calls.
Determine customer needs through active listening.
Ask essential probing questions to understand each customers unique situation.
Communicate via phone to external service providers to dispatch correct service.
Navigate computer program and input information to locate each member and identify nearby service providers.
To qualify as a CSE, agents must have full working knowledge of all ADS projects and be skilled to dispatch roadside assistance for all members.
Additionally, they must maintain ranking within the top 10% of agents in production on a weekly basis.
An exemplary attendance and adherence record is also required for consideration and will be monitored to ensure standards are upheld.
Compliance with all other policies and procedures will directly impact the ability to be part of/remain on the CSE team.
This job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Required
Qualifications:
Rank among top 10% of CSE in production Maintain exemplary performance, attendance, adherence and compliance record Minimum 1-year customer service experience in call center or retail Must have good computer skills and accurate typing skills Ability to multitask use multiple screens and data bases with ease Must be flexible to work at least one day out of the weekend This position requires working in a team environment where individual and team production is highlighted and shared openly.
This position operates on a mid-shift schedule between 10 AM and 6:
30 PM.
You must be able to work this shift in order to be considered for this position.
This is your opportunity to join our team and help implement cutting edge technology and innovation at a fast-growing local business.
Allied Dispatch Solutions is an EOE/D/V.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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