Customer Service Representative
Johnson City, TN Johnson City, TN Full-time Full-time $13 - $16 an hour $13 - $16 an hour 19 hours ago 19 hours ago 19 hours ago Job Title:
Customer Service Representative (CSR) Location:
Johnson City, TN Forward resumes to:
geneva.
lester@yoursuperiorfinance.
com Who We Are:
Superior Financial Services (SFS) is a customer-oriented consumer finance company with seven locations throughout East Tennessee.
SFS has been serving the community since 1994 and has a focus on profitable growth and technology adoption in an effort to continually add additional value to our customers.
We have an entrepreneurial and bottoms-up approach and are preparing for our next stage of growth.
Job Description:
SFS is seeking a dynamic professional to serve as Customer Service Representative (CSR).
The right candidate will exhibit the SFS principles (see below) and be comfortable in a fast paced, challenging role.
The CSR is responsible for loan production, collections, and customer service.
Our Principles:
Character:
making the right choice when no one is looking.
Having the humility to ask for help and having the accountability to execute in your role to the best of your ability.
Knowledge:
make learning a habit and use it to enhance performance (i.
e.
, better ways of doing things) and customer service (asking how we can better serve existing or potential customers).
Adaptability:
change is inevitable, so we must embrace it to effectively serve our customers and increase profitability.
Entrepreneurial Spirit:
show initiative and accountability to solve challenges and capitalize on opportunities to create value for customers and the business.
Compliance:
being 100% compliant with laws, regulations, and policies 100% of the time enhances our ability to provide value to customers over the long-term.
Collegial Teamwork:
effective collaboration and sharing of best practices will help us hit our goals more quickly while facilitating unity, fulfillment, and a joyous spirit, which will be reflected when interacting with customers and one another.
Respect:
respect for customers drives superior service; respect for one another drives teamwork and results.
Responsibilities:
Providing excellent customer service.
Answering phone and processing payments.
Completing credit applications and processing for approval.
Closing loans Soliciting customers for additional funds and/or referrals (telephone or mail).
Opening and Closing office as needed.
Collection of past due accounts.
Timely completion / proper placement of loan documentation after loan closing.
Other duties as assigned by Branch Manager.
1190 E.
Andrew Johnson Highway, Greeneville, TN 37745.
Additional TN offices:
Alcoa, Bristol, Cleveland, Johnson City, Knoxville, Sevierville Compensation:
We offer competitive wages and a strong benefits package including medical, dental, vision insurance, 401(k) matching program and Flexdollars to help cover the out-of-pocket costs of benefits.
Experience &
Qualifications:
Minimum High School Diploma or General Education Degree (GED).
Other education (degrees and advance training) and related experience (job times and type of experience) needed for various positions (if available) and will be considered in determining eligibility for vacancies.
Experience with loan operating systems (GoldPoint a plus) Ability to work independently Good problem solver Detail oriented Job Type:
Full-time Pay:
$13.
00 - $16.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Johnson City, TN 37604:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person SFS is seeking a dynamic professional to serve as Customer Service Representative (CSR).
The right candidate will exhibit the SFS principles (see below) and be comfortable in a fast paced, challenging role.
The CSR is responsible for loan production, collections, and customer service.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Service Representative (CSR) Location:
Johnson City, TN Forward resumes to:
geneva.
lester@yoursuperiorfinance.
com Who We Are:
Superior Financial Services (SFS) is a customer-oriented consumer finance company with seven locations throughout East Tennessee.
SFS has been serving the community since 1994 and has a focus on profitable growth and technology adoption in an effort to continually add additional value to our customers.
We have an entrepreneurial and bottoms-up approach and are preparing for our next stage of growth.
Job Description:
SFS is seeking a dynamic professional to serve as Customer Service Representative (CSR).
The right candidate will exhibit the SFS principles (see below) and be comfortable in a fast paced, challenging role.
The CSR is responsible for loan production, collections, and customer service.
Our Principles:
Character:
making the right choice when no one is looking.
Having the humility to ask for help and having the accountability to execute in your role to the best of your ability.
Knowledge:
make learning a habit and use it to enhance performance (i.
e.
, better ways of doing things) and customer service (asking how we can better serve existing or potential customers).
Adaptability:
change is inevitable, so we must embrace it to effectively serve our customers and increase profitability.
Entrepreneurial Spirit:
show initiative and accountability to solve challenges and capitalize on opportunities to create value for customers and the business.
Compliance:
being 100% compliant with laws, regulations, and policies 100% of the time enhances our ability to provide value to customers over the long-term.
Collegial Teamwork:
effective collaboration and sharing of best practices will help us hit our goals more quickly while facilitating unity, fulfillment, and a joyous spirit, which will be reflected when interacting with customers and one another.
Respect:
respect for customers drives superior service; respect for one another drives teamwork and results.
Responsibilities:
Providing excellent customer service.
Answering phone and processing payments.
Completing credit applications and processing for approval.
Closing loans Soliciting customers for additional funds and/or referrals (telephone or mail).
Opening and Closing office as needed.
Collection of past due accounts.
Timely completion / proper placement of loan documentation after loan closing.
Other duties as assigned by Branch Manager.
1190 E.
Andrew Johnson Highway, Greeneville, TN 37745.
Additional TN offices:
Alcoa, Bristol, Cleveland, Johnson City, Knoxville, Sevierville Compensation:
We offer competitive wages and a strong benefits package including medical, dental, vision insurance, 401(k) matching program and Flexdollars to help cover the out-of-pocket costs of benefits.
Experience &
Qualifications:
Minimum High School Diploma or General Education Degree (GED).
Other education (degrees and advance training) and related experience (job times and type of experience) needed for various positions (if available) and will be considered in determining eligibility for vacancies.
Experience with loan operating systems (GoldPoint a plus) Ability to work independently Good problem solver Detail oriented Job Type:
Full-time Pay:
$13.
00 - $16.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Johnson City, TN 37604:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person SFS is seeking a dynamic professional to serve as Customer Service Representative (CSR).
The right candidate will exhibit the SFS principles (see below) and be comfortable in a fast paced, challenging role.
The CSR is responsible for loan production, collections, and customer service.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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