Multi Facility Director (FT) 8a-5p, Guest Services
Johnson City, TN Johnson City, TN Full-time Full-time Estimated:
$59.
2K - $75K a year Estimated:
$59.
2K - $75K a year Job Title:
Multi Facility Director (FT) 8a-5p, Guest Services - Johnson City, TN Job Code:
MSHA000AN8 Location:
JOHNSON CITY MEDICAL CENTER, Johnson City, TN Position Type:
Full-time (scheduled 72 hrs or more per pay period) Job Definition Job Description SCOPE OF POSITION The Market Patient Experience Director is responsible for assisting in setting the direction, coordination and implementation of the facility-wide patient experience programs within the specified market.
The Director shall manage the department in a cost-effective manner by utilizing current materials management techniques, maximizing human resources and continuously reevaluating the manner in which services are delivered.
Additionally, team member will assume responsibility for setting strategic direction and programming to meet patient experience goals specific to the facilities within their market working in conjunction with senior leaders for that market and Ballad Health's VP, Chief Experience Officer.
The Director should participate as a member of the facilities' leadership team as appropriate.
Establishes, reviews and updates policies and procedures relating to patient experience efforts consistent with the Ballad mission, vision and values.
Analyzes, selects and implements programs necessary to achieve the goals for patient experience in conjunction with corporate resources.
Team member gathers and disseminates information from patient experience surveys to allow trending and program evaluations.
Communicates patient experience programs, information, scores, comments, etc.
to management and team members within the market developing interventions specific to the needs of the facility.
The Director will train team members in customer relations and service recovery programs.
The Director will oversee the complaint management system for the market for proper follow-up and closure of service-oriented complaints.
The Director will be responsible for additional duties as assigned.
REPORTING RELATIONSHIP See Table of Organization.
EDUCATION AND EXPERIENCE Bachelor's degree in Hotel Management, Marketing, or Public Relations.
In lieu of degree, equivalent guest relations/customer satisfaction background.
Three to five years experience in a leadership guest relations role.
Compensation Location and Work Requirements Work Schedule:
8 AM to 5 PM Shift:
Day On Call:
No Weekends:
No Travel Required:
Up to 10% of work time.
Estimated Salary: $20 to $28 per hour based on qualifications.
$59.
2K - $75K a year Estimated:
$59.
2K - $75K a year Job Title:
Multi Facility Director (FT) 8a-5p, Guest Services - Johnson City, TN Job Code:
MSHA000AN8 Location:
JOHNSON CITY MEDICAL CENTER, Johnson City, TN Position Type:
Full-time (scheduled 72 hrs or more per pay period) Job Definition Job Description SCOPE OF POSITION The Market Patient Experience Director is responsible for assisting in setting the direction, coordination and implementation of the facility-wide patient experience programs within the specified market.
The Director shall manage the department in a cost-effective manner by utilizing current materials management techniques, maximizing human resources and continuously reevaluating the manner in which services are delivered.
Additionally, team member will assume responsibility for setting strategic direction and programming to meet patient experience goals specific to the facilities within their market working in conjunction with senior leaders for that market and Ballad Health's VP, Chief Experience Officer.
The Director should participate as a member of the facilities' leadership team as appropriate.
Establishes, reviews and updates policies and procedures relating to patient experience efforts consistent with the Ballad mission, vision and values.
Analyzes, selects and implements programs necessary to achieve the goals for patient experience in conjunction with corporate resources.
Team member gathers and disseminates information from patient experience surveys to allow trending and program evaluations.
Communicates patient experience programs, information, scores, comments, etc.
to management and team members within the market developing interventions specific to the needs of the facility.
The Director will train team members in customer relations and service recovery programs.
The Director will oversee the complaint management system for the market for proper follow-up and closure of service-oriented complaints.
The Director will be responsible for additional duties as assigned.
REPORTING RELATIONSHIP See Table of Organization.
EDUCATION AND EXPERIENCE Bachelor's degree in Hotel Management, Marketing, or Public Relations.
In lieu of degree, equivalent guest relations/customer satisfaction background.
Three to five years experience in a leadership guest relations role.
Compensation Location and Work Requirements Work Schedule:
8 AM to 5 PM Shift:
Day On Call:
No Weekends:
No Travel Required:
Up to 10% of work time.
Estimated Salary: $20 to $28 per hour based on qualifications.
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