TECHNICAL SUPPORT SPECIALIST Customer Service & Call Center - Johnson City, TN at Geebo

TECHNICAL SUPPORT SPECIALIST

4.
3 Johnson City, TN Johnson City, TN Full-time Full-time Estimated:
$40.
4K - $51.
1K a year Estimated:
$40.
4K - $51.
1K a year Technical Support Specialist Seeking a Technical Support Specialist to join our Information Technology team.
WHO WE ARE:
State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group of more than 250 providers and 900 team members headquartered in Johnson City, TN with 35 locations in the upper East Tennessee & Southwest Virginia region.
Our mission is to improve the health and well-being of our patients and our team members.
PRIMARY
Responsibilities:
Account management.
Technical assistance; computer systems, software, and hardware.
Respond to queries in a timely manner.
Daily performance of computer systems.
Install, modify, and repair computer hardware and software.
Run diagnostic programs.
Follow-up to ensure issue is resolved properly.
Compile information and prepare reports.
REQUIREMENTS:
High school diploma or GED Bachelor's degree in information systems or related field desired
Experience:
Basic understanding of Active Directory, Networking concepts, and TCP/IP.
Windows 7 & XP operation, installation, and troubleshooting.
Proficient knowledge of all Microsoft Office products.
Hardware/software installation, upgrades, and troubleshooting.
Experience in a physician office setting is preferable.
WHAT WE OFFER:
State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members to include:
Company Provided Life and Accidental Death and Dismemberment Insurance Company Provided Long Term Disability Insurance Employee Stock Ownership Plan 401(k) Company Contributions Voluntary options for Medical, Dental, Vision, and additional Life Insurance.
Company match in Health Savings Account Plans (restrictions apply) Vacation, Personal, Sick and Holiday Time Off An array of team member perks and discounts Tuition Assistance Programs.
Estimated Salary: $20 to $28 per hour based on qualifications.

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