Customer Service Representative

Company Name:
SS-Wauconda, IL
At Fidelitone Logistics we're all about people! We love to develop our team and promote from within. We value employee suggestions and reward for results. If you've got the skill and the attitude to help take us to the next level, we invite you to read on!
Fidelitone, family-owned since 1929, provides warehouse, distribution and procurement services for a variety of companies.
The selected candidate will provide a high level of customer support according to the company's methodology and operational standards.
Sort through customer emails and determine responses.
Data entry of incoming orders.
Contacting customers directly via phone and email to collect information for order processing.
Effectively documents all communications made with customers.
Effectively manages and documents open orders that cannot be processed.
Resolves and/or escalates issues in a timely fashion.
Effectively communicates difficult/sensitive information tactfully to customers.
Continually seeks opportunities to increase customer satisfaction.
Remain flexible and open to helping in all other areas of the company when needed
High School Diploma required.
Minimum of 2 years call center/customer service experience.
Proficient in email communication
Knowledgeable in Excel and Word
Knowledgeable with Internet Explorer and the internet.
Comfortable with Outlook 2000 for use with e-mail, notes, tasks and calendar.
Must be able to pass a background investigation and drug screen.
Professional maturity and the ability to work well with others.
Well skilled in written and oral communication.
Capable of dealing with multiple tasks with varying levels of priority.
Excellent organizational skills
Effective time management skills
Quick learner, who is a self-directed worker.
Ability to take initiative.
Excellent attendance record
Date: 2014-03-17
Country: US
State: TN
City: Johnson City
Postal Code: 37601

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