Transportation Assistant Temporary NTE 2 years
If position is converted to permanent, current incumbent will not have to reapply for the permanent position. This job opportunity announcement (JOA) will be used to fill two (2) full-time and temporary NTE 2 year Transportation Assistant vacancies at the James H. Quillen Veteran Affairs Medical Center (VAMC), in Johnson City, TN with Business Office Service. This position will operate within the Veteran Transportation Program (VTP) at the James H. Quillen Veterans Affairs Medical Center (JHQVAMC). The incumbent collaborates with the Call/Command Center Manager and the Administrative Officer for transportation workload forecasting, scheduling design, procedure development, quality improvement implementation, modification of processes, evaluation and ongoing operation of the Veteran Transportation Program and VTP Center flow. The coordination of transportation function is multi-faceted and diverse. The three major areas of responsibility are:
(I) Scheduling, Data Collection, & Tracking Support; (2) Consult Management responsibilities; (3) Program Support responsibilities. The incumbent must have knowledge of clinical services, related software and programs as they relate to clinical computing and office automation. Duties will include but are not limited to:
Monitors and audits all beneficiary travel accounts to make daily determinations of fund control point needs and any necessity for account adjustments. Responsible for projecting quarterly expenditures for beneficiary travel and must maintain accurate accounting records to support expenditures and projections. Prepares beneficiary travel vouchers for beneficiaries claiming reimbursement of their travel expenses in accordance with current Federal rates, mileage, and determining additional allowances for ferry, bridge, and road and tunnel tolls when appropriate. Provides written correspondence to Veterans and third party providers concerning the acceptance or denial of beneficiary travel claims and/or special modes of transportation. Prepares correspondence to Veterans concerning their eligibility and counsels Veterans who do not meet criteria for travel reimbursement. Effectively communicates, both written and orally, with VA Medical Center staff, Veterans, and outside sources. Determines beneficiaries individual eligibility for all travel reimbursement. When entitlement does not exist, must be able to explain policy to the beneficiary and all others concerned. Responsible for all phases of the authorization and documentation of domestic travel arrangements for beneficiaries traveling at Government expense assuring we are using the most cost efficient manner. Arranges and monitors transportation for all beneficiary travel eligible passengers by commercial means or government vehicle. Completes travel arrangements for beneficiaries by securing reservations and acquiring any tickets needed by third party carriers. Protects printed and electronic files containing sensitive data in accordance with provisions of the Privacy Act of 1974 and any other applicable laws, Federal regulations, VA statutes, and VHA policy. Protects Veterans data from unauthorized release or from loss, alteration, or unauthorized deletion. Provides training and education to other medical center personnel in all matters under the purview of their position. Keeps immediate Supervisor informed of any backlogs or other circumstances which may have a negative effect on the medical center or beneficiary travel fund control points. Serves as a timekeeper or back-up timekeeper for Time and Leave. Performs all other duties as assigned by Supervisor. Efficiently manage the VA Medical Center's Beneficiary Travel Program budget which is greater than 1 million dollars annually. Serves as a subject matter expert on information and guidance to other services requiring knowledge of beneficiary travel. Maintains all accounting records for two fund control points with a total of 10 sub-accounts. Maintains accounts of all VAMC obligations concerning Beneficiary Travel such as:
cash, vouchers, unauthorized ambulance bills, special modes of transportation, interfacility transfers, emergent transportation, non-emergent transportation, and taxi's or any other third party vendors. Computes, records, and verifies transportation mileage cost and any subsistence costs related to any particular travel claim. Reviews requests for reimbursement of travel costs for the purpose of assuring compliance with regulations and procedures, completeness, accuracy, internal consistency, and agreement with basic authorization principles. Other duties as assigned. Work Schedule:
Monday - Friday 8:
00 a.m. - 4:
30 p.m. Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Transportation Assistant Temporary NTE 2 years/PD60203-0 Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/18/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
(1) Make sound and logical decisions. Deal effectively will problems, issues and situation. (2) Working knowledge of laws, regulations, directives, polices, procedures, performance measures and guidelines relating to VA medical benefits administration. (3) Ability to meet and deal effectively with a wide variety of staff from many educational and skill levels to communicate clear instructions and interpretations. (4) Ability to prepare and produce written instructions and a variety of correspondence. (5) Knowledgeable of consult management/scheduling/admissions/discharge, transfer, and administration with patient processing including diagnostic tests/studies, availability of these within the medical center. (6) Working knowledge of electronic medical records. (7) Proficient in using Microsoft software and other software programs. You will be rated on the following Competencies for this position:
Conflict ManagementCustomer ServiceFinancial ManagementInformation AssuranceOral CommunicationOrganizational Awareness Conflict Management - Manages and resolves conflicts, confrontations, and disagreements in a positive and constructive manner to minimize negative personal impact. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Financial Management - Prepares, justifies, and/or administers the budget for program area; plans, administers, and monitors expenditures to ensure cost-effective support of programs and policies. Information Assurance - Knowledge of methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Organizational Awareness - Knows the organization's mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
Incumbent will be exposed to stressful working situations that will require a mature attitude and collective reasoning to overcome. The incumbent is subject to a great deal of stress because of the high volume of work, the need for accuracy, frequency of interruptions and ever changing demands due to program changes. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
(I) Scheduling, Data Collection, & Tracking Support; (2) Consult Management responsibilities; (3) Program Support responsibilities. The incumbent must have knowledge of clinical services, related software and programs as they relate to clinical computing and office automation. Duties will include but are not limited to:
Monitors and audits all beneficiary travel accounts to make daily determinations of fund control point needs and any necessity for account adjustments. Responsible for projecting quarterly expenditures for beneficiary travel and must maintain accurate accounting records to support expenditures and projections. Prepares beneficiary travel vouchers for beneficiaries claiming reimbursement of their travel expenses in accordance with current Federal rates, mileage, and determining additional allowances for ferry, bridge, and road and tunnel tolls when appropriate. Provides written correspondence to Veterans and third party providers concerning the acceptance or denial of beneficiary travel claims and/or special modes of transportation. Prepares correspondence to Veterans concerning their eligibility and counsels Veterans who do not meet criteria for travel reimbursement. Effectively communicates, both written and orally, with VA Medical Center staff, Veterans, and outside sources. Determines beneficiaries individual eligibility for all travel reimbursement. When entitlement does not exist, must be able to explain policy to the beneficiary and all others concerned. Responsible for all phases of the authorization and documentation of domestic travel arrangements for beneficiaries traveling at Government expense assuring we are using the most cost efficient manner. Arranges and monitors transportation for all beneficiary travel eligible passengers by commercial means or government vehicle. Completes travel arrangements for beneficiaries by securing reservations and acquiring any tickets needed by third party carriers. Protects printed and electronic files containing sensitive data in accordance with provisions of the Privacy Act of 1974 and any other applicable laws, Federal regulations, VA statutes, and VHA policy. Protects Veterans data from unauthorized release or from loss, alteration, or unauthorized deletion. Provides training and education to other medical center personnel in all matters under the purview of their position. Keeps immediate Supervisor informed of any backlogs or other circumstances which may have a negative effect on the medical center or beneficiary travel fund control points. Serves as a timekeeper or back-up timekeeper for Time and Leave. Performs all other duties as assigned by Supervisor. Efficiently manage the VA Medical Center's Beneficiary Travel Program budget which is greater than 1 million dollars annually. Serves as a subject matter expert on information and guidance to other services requiring knowledge of beneficiary travel. Maintains all accounting records for two fund control points with a total of 10 sub-accounts. Maintains accounts of all VAMC obligations concerning Beneficiary Travel such as:
cash, vouchers, unauthorized ambulance bills, special modes of transportation, interfacility transfers, emergent transportation, non-emergent transportation, and taxi's or any other third party vendors. Computes, records, and verifies transportation mileage cost and any subsistence costs related to any particular travel claim. Reviews requests for reimbursement of travel costs for the purpose of assuring compliance with regulations and procedures, completeness, accuracy, internal consistency, and agreement with basic authorization principles. Other duties as assigned. Work Schedule:
Monday - Friday 8:
00 a.m. - 4:
30 p.m. Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Transportation Assistant Temporary NTE 2 years/PD60203-0 Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/18/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
(1) Make sound and logical decisions. Deal effectively will problems, issues and situation. (2) Working knowledge of laws, regulations, directives, polices, procedures, performance measures and guidelines relating to VA medical benefits administration. (3) Ability to meet and deal effectively with a wide variety of staff from many educational and skill levels to communicate clear instructions and interpretations. (4) Ability to prepare and produce written instructions and a variety of correspondence. (5) Knowledgeable of consult management/scheduling/admissions/discharge, transfer, and administration with patient processing including diagnostic tests/studies, availability of these within the medical center. (6) Working knowledge of electronic medical records. (7) Proficient in using Microsoft software and other software programs. You will be rated on the following Competencies for this position:
Conflict ManagementCustomer ServiceFinancial ManagementInformation AssuranceOral CommunicationOrganizational Awareness Conflict Management - Manages and resolves conflicts, confrontations, and disagreements in a positive and constructive manner to minimize negative personal impact. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Financial Management - Prepares, justifies, and/or administers the budget for program area; plans, administers, and monitors expenditures to ensure cost-effective support of programs and policies. Information Assurance - Knowledge of methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Organizational Awareness - Knows the organization's mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
Incumbent will be exposed to stressful working situations that will require a mature attitude and collective reasoning to overcome. The incumbent is subject to a great deal of stress because of the high volume of work, the need for accuracy, frequency of interruptions and ever changing demands due to program changes. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
2102 Transportation Clerk And Assistant - Salary Range:
$38,921 to $50,598 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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