Medical Administration Officer - Assistant Chief Business Office
This job opportunity announcement (JOA) will be used to fill one (1) full-time and permanent Medical Administration Officer (Assistant Chief, Business Office) vacancy at the James H. Quillen VA Medical Center:
(Mountain Home, TN / Johnson City, TN):
located in Johnson City, TN with Business Service. The incumbent serves as the full Assistant to the Chief, Health Administration Service (HAS) and shares in the duties, responsibilities, and the authority of the Chief. The position is located within the James H. Quillen VA Medical Center (JHQVAMC). The JHQVAMC is classified as a Complexity Level 1c tertiary care and affiliated research facility which includes 118 operating beds, a 150 bed Domiciliary, and a 120 bed Community Living Center. The JHQVAMC primary service area consists of 40 counties in Eastern Tennessee, Southwest Virginia, Southeast Kentucky and Northwest North Carolina and serves over 61,000 unique Veterans through more than 788,000 annual visits. The JHQVAMC affiliation with the East Tennessee State University (ETSU) Medical School is extremely active and has representation of most major clinical subspecialties. The incumbent has a partnership responsibility with the Chief for establishing and maintaining an integrated 24-hour per day, 7-days a week system of administrative staff services which contribute to effective management control over the facility's operations. These services include participation in overall Medical Center management operating and planning activities. The incumbent may serve as a representative of the Chief with full authority for the following committees:
Administrative Executive Board, Director's Staff, Performance Improvement, Ethics, Medical Records Review, Compliance, Utilization Management, Space, and Clinical Informatics. Health Administration Service has a total workforce of over 240 employees and manages a budget of over twenty-six million dollars. Duties include but are not limited to:
Leads in developing internal policies and programs concerning such matters as equal opportunity, merit promotion, labor-management relations, position and resource management. Provides healthcare system management advisory service and high level management input. Works closely with service personnel involved in budget planning and statistical projections. Assists in managing procurement and contracting for sections under his/her areas of responsibility. Assists in and oversees the development and maintenance of reporting and review systems. Establishes effective working relations with all services within the healthcare system. Collaborates, under the direction of the Chief, Business Office, on service projects, designs and plans, and conducts studies in all areas of the healthcare system including administrative and clinical services. Establishes and maintains good relations with various groups and organizations such as other hospitals, medical societies, medical schools and other colleges and universities, volunteer work groups, news media, and the community at large. Responsible for providing the influences, motivation and persuasion that fosters the acceptance and exercise of sound management concepts, practices and innovations. Participates in public speaking engagements, meetings and public relations events. Provides effective leadership in promoting aggressive management action to prevent the unnecessary escalation of employee management disputes to formal discrimination complaints. Provides leadership to the Business Office staff members with daily interactions with administrative and clinical . Ensures effective integration of efforts/activities with other medical center operations and with community-based agencies and activities. Maintains close and continuous contact with top levels of management and key professional personnel concerning patient administrative. Exercises a high degree of coordinating ability, tact, poise and diplomacy in dealing with clinical and administrative personnel. Hears and resolves staff concerns and complaints. Evaluates alternate proposals or problem solutions and present conclusions and recommendations to senior management. Leads in administering programs:
disciplinary actions; equal opportunity; merit promotion; labor management relations; and position management. Represents Chief, Business Office at labor management meetings, provides information, resolves conflicts and/or problems that may arise and assures program managers are familiar with the negotiated agreements. Work Schedule:
Monday - Friday 8:
00 a.m. - 4:
30 p.m. Telework:
Available Virtual:
This is not a virtual position. Position Description/PD#:
Medical Administration Officer - Assistant Chief Business Office/PD60461-0 Relocation Incentives:
Authorized Financial Disclosure Report:
Required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/10/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the 12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization with progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. Experience must demonstrate the required application of the knowledge, methods, and techniques of an administrative healthcare professional managing a hospital, clinic or comparable healthcare facility. Specialized experience may have been gained in a hospital business office, medical center, clinic or similar environment where the applicant has knowledge of, and skill in applying (1) supervisory functions in the operational aspect of a medical service, such as formulating and installing clinical, administrative, and clerical procedures to ensure expeditious and efficient processing of work; (2) thorough reporting, analytical comparisons, projections and advice; (3) providing essential data for planning, budgetary effectiveness, workload projections, etc.; (4) determining management needs and assuring timely data collection and meaningful reporting of service activities; (5) thorough application of management analysis techniques and promoting utilization of management principles and practices. You will be rated on the following Competencies for this position:
Administration and ManagementCommunicationsConflict ManagementDecision MakingHuman Capital ManagementLeadership Administration and Management - Knowledge of planning, coordination, and execution of business functions, resource allocation, and production. Communications - Effectively expresses information to multiple audiences through clear dissemination of information and ideas; actively listens to others and demonstrates understanding of their comments and/or questions. Conflict Management - Encourages creative tension and differences of opinions. Anticipates and takes steps to prevent counter-productive confrontations. Manages and resolves conflicts and disagreements in a constructive manner. Decision Making - Specifies goals and obstacles to achieving those goals, generates alternatives, considers risks, and evaluates and chooses the best alternative in order to make a determination, draw conclusions or solve a problem. Human Capital Management - Builds and manages workforce based on organizational goals, budget considerations, and staffing needs. Ensures that employees are appropriately recruited, selected, appraised, and rewarded; takes action to address performance problems. Manages a multi-sector workforce and a variety of work situations. Leadership - Inspires, motivates and guides others toward goal accomplishment; coaches, mentors, and challenges subordinates; adapts leadership styles to a variety of situations; models high standards of honesty, integrity, trust, openness, and respect for the individual by applying these values to daily behaviors. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is generally sedentary but may involve walking between buildings on campus to meetings, committees and staff rounding. May involve operating government vehicle to conduct business. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
(Mountain Home, TN / Johnson City, TN):
located in Johnson City, TN with Business Service. The incumbent serves as the full Assistant to the Chief, Health Administration Service (HAS) and shares in the duties, responsibilities, and the authority of the Chief. The position is located within the James H. Quillen VA Medical Center (JHQVAMC). The JHQVAMC is classified as a Complexity Level 1c tertiary care and affiliated research facility which includes 118 operating beds, a 150 bed Domiciliary, and a 120 bed Community Living Center. The JHQVAMC primary service area consists of 40 counties in Eastern Tennessee, Southwest Virginia, Southeast Kentucky and Northwest North Carolina and serves over 61,000 unique Veterans through more than 788,000 annual visits. The JHQVAMC affiliation with the East Tennessee State University (ETSU) Medical School is extremely active and has representation of most major clinical subspecialties. The incumbent has a partnership responsibility with the Chief for establishing and maintaining an integrated 24-hour per day, 7-days a week system of administrative staff services which contribute to effective management control over the facility's operations. These services include participation in overall Medical Center management operating and planning activities. The incumbent may serve as a representative of the Chief with full authority for the following committees:
Administrative Executive Board, Director's Staff, Performance Improvement, Ethics, Medical Records Review, Compliance, Utilization Management, Space, and Clinical Informatics. Health Administration Service has a total workforce of over 240 employees and manages a budget of over twenty-six million dollars. Duties include but are not limited to:
Leads in developing internal policies and programs concerning such matters as equal opportunity, merit promotion, labor-management relations, position and resource management. Provides healthcare system management advisory service and high level management input. Works closely with service personnel involved in budget planning and statistical projections. Assists in managing procurement and contracting for sections under his/her areas of responsibility. Assists in and oversees the development and maintenance of reporting and review systems. Establishes effective working relations with all services within the healthcare system. Collaborates, under the direction of the Chief, Business Office, on service projects, designs and plans, and conducts studies in all areas of the healthcare system including administrative and clinical services. Establishes and maintains good relations with various groups and organizations such as other hospitals, medical societies, medical schools and other colleges and universities, volunteer work groups, news media, and the community at large. Responsible for providing the influences, motivation and persuasion that fosters the acceptance and exercise of sound management concepts, practices and innovations. Participates in public speaking engagements, meetings and public relations events. Provides effective leadership in promoting aggressive management action to prevent the unnecessary escalation of employee management disputes to formal discrimination complaints. Provides leadership to the Business Office staff members with daily interactions with administrative and clinical . Ensures effective integration of efforts/activities with other medical center operations and with community-based agencies and activities. Maintains close and continuous contact with top levels of management and key professional personnel concerning patient administrative. Exercises a high degree of coordinating ability, tact, poise and diplomacy in dealing with clinical and administrative personnel. Hears and resolves staff concerns and complaints. Evaluates alternate proposals or problem solutions and present conclusions and recommendations to senior management. Leads in administering programs:
disciplinary actions; equal opportunity; merit promotion; labor management relations; and position management. Represents Chief, Business Office at labor management meetings, provides information, resolves conflicts and/or problems that may arise and assures program managers are familiar with the negotiated agreements. Work Schedule:
Monday - Friday 8:
00 a.m. - 4:
30 p.m. Telework:
Available Virtual:
This is not a virtual position. Position Description/PD#:
Medical Administration Officer - Assistant Chief Business Office/PD60461-0 Relocation Incentives:
Authorized Financial Disclosure Report:
Required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/10/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the 12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization with progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. Experience must demonstrate the required application of the knowledge, methods, and techniques of an administrative healthcare professional managing a hospital, clinic or comparable healthcare facility. Specialized experience may have been gained in a hospital business office, medical center, clinic or similar environment where the applicant has knowledge of, and skill in applying (1) supervisory functions in the operational aspect of a medical service, such as formulating and installing clinical, administrative, and clerical procedures to ensure expeditious and efficient processing of work; (2) thorough reporting, analytical comparisons, projections and advice; (3) providing essential data for planning, budgetary effectiveness, workload projections, etc.; (4) determining management needs and assuring timely data collection and meaningful reporting of service activities; (5) thorough application of management analysis techniques and promoting utilization of management principles and practices. You will be rated on the following Competencies for this position:
Administration and ManagementCommunicationsConflict ManagementDecision MakingHuman Capital ManagementLeadership Administration and Management - Knowledge of planning, coordination, and execution of business functions, resource allocation, and production. Communications - Effectively expresses information to multiple audiences through clear dissemination of information and ideas; actively listens to others and demonstrates understanding of their comments and/or questions. Conflict Management - Encourages creative tension and differences of opinions. Anticipates and takes steps to prevent counter-productive confrontations. Manages and resolves conflicts and disagreements in a constructive manner. Decision Making - Specifies goals and obstacles to achieving those goals, generates alternatives, considers risks, and evaluates and chooses the best alternative in order to make a determination, draw conclusions or solve a problem. Human Capital Management - Builds and manages workforce based on organizational goals, budget considerations, and staffing needs. Ensures that employees are appropriately recruited, selected, appraised, and rewarded; takes action to address performance problems. Manages a multi-sector workforce and a variety of work situations. Leadership - Inspires, motivates and guides others toward goal accomplishment; coaches, mentors, and challenges subordinates; adapts leadership styles to a variety of situations; models high standards of honesty, integrity, trust, openness, and respect for the individual by applying these values to daily behaviors. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is generally sedentary but may involve walking between buildings on campus to meetings, committees and staff rounding. May involve operating government vehicle to conduct business. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0301 Miscellaneous Administration And Program - Salary Range:
$91,231 to $118,603 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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